A: Toys: We do not allow personal toys into The Bone Adventure playgroups. The toys we use in the facility are all the same to prevent any arguments over the “cool/different” toy. We hope you understand!

A: Bedding: We have plenty of beds and bedding at both locations to make your dog is nice and cozy. Both locations have an industrial washer and dryer to ensure cleanliness and sanitization of our bedding. We strongly recommend you keep any bedding at home. The Bone Adventure is not liable for any items that might be worn, torn, or lost.

A: We feed each dog individually in our doggie dens. We conveniently offer breakfast, lunch, and dinner each day for our daycare and boarding dogs. Each dog that gets fed with us is entered into our system and their specific instructions are printed for our trained feeder (a senior Dog Handler) to create their specific meal.

We encourage you bring your dog’s food to keep them on a diet they are accustomed to. Both of our locations have refrigerator/freezer and microwave capabilities. If you forget your pup’s food, we have our in-house food, Natural Balance Dry and Natural Balance Wet food, available for purchase at $5 per meal. We also sell a variety of Just Food for Dogs frozen and packaged meals that are available at both locations.

The Bone Adventure does not have communal or in-house treats. Any treats you would like to give to your dog must be provided by the client.

A: Anywhere they want! Most dogs feel comfortable going outside on our K9 grass that we have at both locations. If they happen to go inside our facility, we have dog-safe products to ensure the cleanliness and sanitization of our facilities.

A: We will still require your dog to receive a Bordetella booster every 6 months to reduce the transmission of Kennel Cough. While the Bordetella does not 100% prevent Kennel Cough, the 6-month booster is the best chance of preventing it.

A: Kennel Cough is a highly contagious respiratory infection that is spread through airborne droplets, direct contact, or contaminated surfaces. Like the common cold in humans, Kennel Cough can be caused by various viruses and bacteria. Kennel Cough is commonly characterized by a distinct hacking cough. Along with the hacking, similar symptoms include gagging/retching, lethargy, runny nose or eyes.

The Bone Adventure prides itself in our sanitizing procedures. Both inside facilities are sprayed every hour with air sanitizing spray. Our water buckets are refilled with fresh water every 30 minutes to an hour. We also wash and sanitize our water buckets twice a day. Our facilities are sanitized daily by our maintenance team. They specialize and clean our facility with top rated, dog-safe products to ensure a safe and sanitized environment for all.

A: While barking can be a natural by-product when dogs get together, the Bone Adventure wants to keep our neighbors happy, and we do want to discourage continuous barking. We make every effort to keep the noise level under control. Your dog will not need to bark out of neglect. However, we will need to control the barking level even if it is all fun. This means we will tell your dog “No Barking!” or “Quiet/settle down!” If the barking persists in the yard, we will use a squirt bottle (filled with water) that we will spray on the pup’s chest, torso, or hind legs, to deter the barking following the “No barking” commands. The water spray is not continuous but used more as a reset for the dogs to grab the dog’s attention.

If your dog is an incessant barker, it may be necessary to use a Citronella No Bark Collar and place the pup on a time out in one of our doggie dens or hotel rooms. Citronella is a harmless spray; the collar reacts to the dogs barking. The spray is deployed when the dog is barking, and conditions your dog to stop barking. We advise you to use the “No Bark” command outside of the Bone if your pup tends to bark. We appreciate your effort in working with this command outside of The Bone!

A: While we take every effort to avoid it, injuries are inevitable in a dog daycare environment. Dogs play with their teeth, grab each other by the neck, tail, and paws. Nicks, scrapes, and occasional puncture are going to happen. These accidents happen all the time. The Bone Adventure has a strict supervision policy, and your dog will always be in the company of one of our trained employees.

Other risks may include overstimulation and stress, exposure to illness, and exhaustion. The Bone Adventure tries its best to limit potential illnesses through our sanitization protocols. Both of our facilities have a variety of areas for downtime for all the dogs in our care. Our staff is trained to supervise the dog’s behavior and their play. Any dog showing signs of anxiety and exhaustion are monitored closely for follow up breaks.

A: While there are always scuffles that normally occur between dogs, dog fights are not a regular occurrence at The Bone Adventure. You may ask, “how are the dogs not fighting?!” The factors that make this a neutral and safe environment are simpler than you may think. First, we do not allow any dog personal items in our yards (leashes, toys, or food). Second, the owners are not present. Many dogs have possessive tendencies when their humans are in proximity to them. Not having their owner(s) around takes away the need for possessiveness. Third, and most importantly, all of our dogs enrolled in daycare and boarding are carefully screened prior to admittance (the temperament/ interview!).

A: The temperament test/ interview is a two-hour process for your dog. During the two hours, our front staff checks that your pup has all their required vaccines up to date. Once we verify the vaccines are up to date, our staff brings your pup into their respected interview area. Our Back End Supervisor proceeds to introduce your pup to the new area and simultaneously introduce your dog to the dogs we have with us for the day. Our Back End Supervisors are trained to understand dog behavior and body language; they use this knowledge to appropriately introduce the dogs that will match your dog’s behavior and energy.

After the two-hour test, our supervisors will give you a run down on how your dog did. This is the time for our staff to let you know the behaviors we saw your dog display as well as give you any recommendations to ensure your dog thrives at our daycare. Once the temperament test is over, you are welcome to bring your dog back any time, to either of our locations!

A: Prior to booking a temperament test, your dog:

• Must be 4 months old, or older, and have completed all rounds of their puppy vaccines.
• Must be current on all required vaccinations:
  • Bordetella every 6 months
  • Distemper (DHPP/DA2PP/DHLPP) 1 or every 3 years
  • Fecal Exam- that has been tested for Giardia Elisa and Ova and Parasite (we require this annually and we do need to see the results)
  • Rabies Vaccination- 1 or every 3 years.
• Male dogs must be neutered by 6 months of age, but we will make exceptions up to the 1-year age if your vet recommends waiting. This exception will be closely monitored by our staff to ensure the safety of the dogs.
• Female Dogs must be spayed by the 6-month mark. We will make an exception if your vet recommends waiting for their first heat to occur. Once she goes into heat, we will not allow your dog back until they are spayed.

A:

• Daycare helps promote good mental and physical health through exercise and socialization. This also helps reinforce good socialization skills when your dog is out in public with you.
• Daycare can help prevent destructive behavior stemming from boredom and loneliness.
• Daycare can help relieve separation anxiety.
• For People: Daycare allows owners to pursue their interests and career objectives freely, without the guilt associated with leaving their dog unattended for hours at a time.
• Daycare (and boarding) gives owners peace of mind knowing that their dog is being cared for in a safe and supervised environment.