FREQUENTLY BARKED QUESTIONS
Q: This is my dog’s first experience with daycare. How should I prepare him or her and what should I expect?
A: The best way for you to prepare your dog for doggie daycare is to socialize your dog with other dogs in your neighborhood or at dog parks and beaches. Getting them used to a group of dogs will help ease them into a daycare setting. Once your dog is ready and has passed our two-hour temperament test, it’s best to start them with a half day of daycare (4 hours). It my take a couple of visits for your dog to become comfortable at The Bone Adventure as they are still getting used to the environment and the staff.
Q: Do I need to make a reservation for daycare?
A: Not at this point. However, if you would like your dog groomed while they are here or would like them to stay overnight, we do want you to call to make sure we have space available!
Q: How long is the wait to drop off my dog in the morning or pickup in the evening?
A: It depends! Oftentimes there is no wait and you will be in and out in a minute. However, there are peak pickup and drop-off times when you may have to wait a few minutes. If your dog likes to play in the pool they may be wet at the end of the day and need to be dried off. If you know you’ll be in a hurry, feel free to call ahead so we can get you pup ready for you!
Q: How will I know how my dog is doing while at daycare?
A: There are a couple different ways you can find out how your dog is doing while at daycare with us. You can either log on to our webcams through Watchmegrow.com to see your dog live in action or you can check in by giving us a call and we will provide you with an update on what your dog has been up to. We can also give you an update when you pick your pup up for the day!
Q: Can you feed my dog while he or she is at daycare?
A: Yes, we can feed your dog any meal they will need while they are with us. Please just let us know when you drop them off which meal it’s for and whether you will be supplying your own food or if you will need to purchase our in-house food. We supply Natural Balance Ultra Grain Free Chicken formula dry food and Natural Balance Lamb and Rice formula wet food. We do not charge for customer supplied meals but if you request our food we charge $3 per meal.
Q: How long is a half day and what if I go over?
A: A half day of daycare is four hours or less. We try not to be sticklers about it so if you go over by a few minutes, don’t worry we will still honor the ½ day. However, if it’s any longer we will automatically adjust your dogs stay to a full day.
Q: What happens if I can’t pick my dog up by 8 pm?
A: If you can’t pick up your dog by 8 pm, please give us a call as soon as you know you will not make it in time. We may be able to give you an extra couple of minutes, but this will require advanced notice for us to accommodate. If you need your dog to board, that is no problem! Please just give us a call and let us know if you need us to feed your pup dinner for that night or any other meals during their stay.
Q: Are you open on Holidays for daycare?
A: Yes! The Bone Adventure is open every day of the year for daycare from 6:30am to 8pm. Please note that we do charge an extra $5 for daycare on Thanksgiving, Christmas and New Year’s Day.
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Bone Home (1629 Superior, Costa Mesa) is the ideal location for older dogs, puppies, and dogs that need that extra bit of help to build up their socialization skills (you could call it the “high school” level of socialization). With a more mellow and home-like environment, Bone Home offers the perfect balance of play and relaxation for your dog and is excellent for long term boarding stays.
The Bone Backyard (2700 Bristol, Costa Mesa) is better for extremely socialized dogs, dogs who love to swim, and dogs who need that extra bit of running stimulation (“university” level of socialization)!